Before a game made in the US is ready to be launched in Japan, for example, there are several steps of localization that the product must go through. Culturally and ethically speaking, all countries have different customs and values as well as different beliefs and so a product developed in one country can’t just be translated and sent off to another country. Specific and sensitive details need to be considered and changed before the product can be sent anywhere and be accepted like it was made in their home country. For example, the Japanese have a different opinion on how t... (read more)
Author: 10x Marketing | Article Views: 113
8902. We're All Plagiarists
February 04, 2008
I was reading an article the other day, actually it was this morning, but by the time you read it, it will be “the other day.” The title of the piece was “We Are All Plagiarists” the same as my article with one small difference, I used “We’re” instead of “We Are.” Is this plagiarism? Yes, because I seen it, and I took it, it was not original with me. The title sparked some thoughts in me and I wanted that title, so I took it. In the strictest sense plagiarism is stealing another persons material and passing it off as your own. Stay with me, I do have a purpose which will make sense to some. ... (read more)
Author: Steve Blackwell | Article Views: 244
8903. Comcast Provides The Benefits of Technology Without The Frustrations
February 04, 2008
Times are more complex than they used to be, but with that complexity comes a lot more potential for enjoyment. This is true for your telecommunications as well as your home entertainment. For example, where watching TV used to be a simple matter of getting channels off of the air, now we have access to hundred of channels through cable TV. Where a home phone line used to be the major way people kept in touch with others, now we have the Internet. Fortunately Comcast is there to help you to take advantage of all of these more advanced technologies without having to deal with... (read more)
Author: Emily Sanderson | Article Views: 168
8904. Tariff changes to benefit iPhone users
February 04, 2008
Have you recently purchased an iPhone? If you have you will be on one of O2’s iPhone tariffs which are not the best value for money, but do not fear your tariff is about to get a whole lot better value for money. The iPhone is still only available on an 18 month contract and will still include unlimited data and free wi-fi in O2 hot spots, but O2 are releasing new tariffs on the 1st February that will include more minutes and messages for your monthly line rental. The old £35 per month tariff included a measly 200 anytime cross network minutes and 200 text messages, the new £35 ta... (read more)
Author: John Gray | Article Views: 88
8905. Why Choose Promero for a Call Center Solution
February 04, 2008
There are actually many companies who offer their own brand of call center solution that a contact center like yours can use. But why would you contact Promero about whether they have a call center solution for your organization to use? One very good reason for you to call or visit Promero for a call center solution is that their virtual call center solution called Oracle Contact Center Anywhere is an extremely good product (having won than 45 awards since it was formally launched into the market in 1998.) How many call center software are you aware of that are that good? Another reason to a... (read more)
Author: Remy Na | Article Views: 132
8906. The Multiple Users Capacity of the Oracle Contact Center Anywhere Software from Promero
February 04, 2008
Promero is what is known as a Hosted Call Center Solution Provider, and one of the key call center software products that it offers to call centers is the Oracle Contact Center Anywhere Software. Basically, a Hosted Call Center Solution Provider will absorb all the headaches that come with installation and use of call center software by client call centers. That means that, if you buy your Oracle Contact Center Anywhere Software from Promero, they will not only install it for you but they will also help you with any problems or issues that crop up. Although the Oracle call center software will... (read more)
Author: Remy Na | Article Views: 143
8907. The Different Call Center Software Products of Promero
February 04, 2008
The official name for the line of business Promero is engaged in is the Application Software Service Provider and Software Reseller industry. In plain language, Promero sells software made by other software manufacturers like Oracle and also Promero-authored software products as well. At present, Promero has six types of call center software as part of its service to the call center industry. First off in the Promero arsenal of call center software products is the Oracle offering dubbed Contact Center Anywhere which can transform your contact center into a bonafide virtual call center. With t... (read more)
Author: Remy Na | Article Views: 153
8908. How Using the Right Call Center Software from Promero Can Help You Comply with Legal Restrictions
February 04, 2008
It is just unfortunate that call centers have acquired a disreputable reputation due to the actions of certain contact center agents and their respective contact center companies that have annoyed, and infringed upon the rights of prospects and customers. This is why in the US, call center agents and their call center companies have to abide by certain laws and regulations such as those set by the Federal Trade Commission (FTC) and the Federal Communications Commission (FCC)to avoid getting into legal trouble. One way your call center can be compliant with US laws and regulations is by using ... (read more)
Author: Remy Na | Article Views: 118
8909. The Different Benefits of Using The Contact Center Anywhere Call Center Software from Oracle
February 04, 2008
One advantageous component of the Oracle Contact Center Anywhere call center software is the Predictive Dialer call center technology which is appropriate for use by any call center because call center agents require the telephone to sell the products and/or services of the client that owns the account. You can also find the Predictive Dialer beneficial for lead generation, fund raising, or research purposes. If your organization purchases phone lists, you can use the Predictive Dialer technology to manage content of your phone lists so that more leads are converted daily so that income and p... (read more)
Author: Remy Na | Article Views: 163
8910. How Supervisors Benefit from Using the Oracle Contact Center Anywhere Call Center Software from Pro
February 04, 2008
It is fortunate for contact center supervisors that the Oracle Contact Center Anywhere comes fitted with special integrated supervisory tools so that their mission of providing optimal customer service, yet being able to maintain an efficient and quality call center service, becomes less arduous and more realistic to achieve. Oracle Contact Center Anywhere is offered through Promero. One beneficial feature of this call center software is the Supervision Manager interface which allows supervisors to choose the right framework to supply the correct data at the right point in time. With this fea... (read more)
Author: Remy Na | Article Views: 137
8911. How Your Call Center Solution from Promero Helps You Be Compliant With the Anti-Slamming Policy of
February 04, 2008
Are you aware of what slamming is? It is a practice wherein the subscriber finds that his telephone service provider has been changed to another company even if he did not give his permission. To prevent yourself from being victimized through slamming, you can verify any carrier-related orders first in one of three ways specified by the Federal Communications Commission (FCC.) The first method is when the consumer provides his authorized signature on the Letter of Agency documentation. This Letter of Agency functions as a consumer authorization form for all orders (whether the order is for c... (read more)
Author: Remy Na | Article Views: 130
8912. Promero As An Oracle Certified Partner
February 04, 2008
Promero is a Hosting Service Provider based in the US which is currently a member of the Certified Partner network of Oracle (a software manufacturer.) Promero is a private company that aims to be a value added reseller plus education provider in the call center software business that happens to target its call center solution Oracle Contact Center Anywhere at small-to medium-sized businesses throughout the world. Basically, it can be said that the Oracle call center software is a hosted call center solution because Promero allows the software to be hosted in its high end hosting facility its... (read more)
Author: Remy Na | Article Views: 124
8913. How A Scalable Virtual Contact Center Solution Can Help Your Call Center Function and Grow
February 04, 2008
Promero does have a virtual contact center solution which is applicable to all sizes of call centers – ranging from the small family-sized call centers (manned by as few as 10 agents) to the vast call centers (which may have as many as 100 agents working there in one day.) The name of this call center software product is the Oracle Contact Center Anywhere. Why use the Oracle Contact Center Anywhere solution then? For one thing, it gives you a great degree of leeway in scaling up or scaling down the size of your call center depending on your business needs. The reason this Oracle Contact Cente... (read more)
Author: Remy Na | Article Views: 121
8914. Combining Inbound and Outbound Call Functions in one Promero Call Center Solution
February 04, 2008
Promero is currently marketing one call center software package called the Oracle Contact Center Anywhere call center solution. Among its many features, the Oracle Contact Center Anywhere call center solution allows an agent to handle both inbound and outbound calls with just one integrated system that relies on a web-based browser interface. At the same time, this call center software uses the VoIP technology (also called the Voice over IP call center technology) which permits voice messages to be transmitted via the Internet portal being used (rather than the conventional telecom system.) U... (read more)
Author: Remy Na | Article Views: 144
8915. Understanding The International Private Leased Circuit (Or IPLC) Line of Oracle Contact Center Anyw
February 04, 2008
The IPLC system stands for international private leased circuit line which serves as a private point-to-point system used for communication between members of an organization who are occupying offices in various parts of the world. This private communication line can accommodate message delivery via different telecommunication systems like video conferencing, business data exchange, and the more common Internet access between members of the same organization, same company or same association (as deemed necessary.) The IPLC is the deployment system used in the Promero offering dubbed Oracle Co... (read more)
Author: Remy Na | Article Views: 168
8916. How Promero Is Redefining How the Call Center Industry Operates
February 04, 2008
First of all, what is a call center? The use of call centers is related to the practice of outsourcing, in that an organization (like a corporation) will outsource some functions or services to a call center either because it is cheaper to do that, or because a call center is more efficient at handling the job for the client organization. A call center (like its name implies) can either accept an incoming (or inbound) call or make an outgoing (or outbound) call. An inbound call is one where the client organization designates a telephone number or series of numbers for members of the public to ... (read more)
Author: Remy Na | Article Views: 152
8917. How Promero Can Function As A Certified Oracle PartnerNetwork
February 03, 2008
Oracle is one of the largest players in the software developer business right now. Fortunately for companies like Promero, Oracle also maintains an Oracle PartnerNetwork with over 19,500 Certified Partners who act as the middlemen between Oracle and the business customers. Promero is one of those Certified Partners. As an Oracle Network Certified Partner, the Hosting Service Provider company called Promero prioritizes the marketing and sales of call center software, especially the virtual call center Oracle Contact Center Anywhere call center solution. Aside from being a Hosting Service Provi... (read more)
Author: Remy Na | Article Views: 137
8918. What Does the Promero On Demand Virtual Call Center Solution Have to Offer Customers?
February 03, 2008
It would be more correct to describe the Promero On Demand virtual call center solution as a combination of the different software than to cal it just one call center software solution in itself. As an integrated call center product suite, the Promero ProStar On Demand actually fuses together the functions of three products into an integrated hosted platform. The three different software used here are the ProStar CRM, the ProStar Lead Manager, and the Contact Center Anywhere from Oracle. The ProStar On Demand is geared for use by call center operators because it combines the functionalities o... (read more)
Author: Remy Na | Article Views: 140
8919. Your Telemarketing Call Center May Go Bankrupt If It Resorts to Slamming
February 03, 2008
On behalf of consumers affected by slamming practices of telecommunication services providers, the Federal Communications Commission (FCC) has been actively pursuing and cracking down on carriers which violated the anti-slamming policy of the Commission. And penalties have been meted out to violators – an estimated $14,070,000 in assorted penalties (ranging from settlements with carriers or forfeiture orders meted out) have been collected by the FCC from violators as of year 2000. One call center software product you can try (if you want to prevent your organization from being accused of slam... (read more)
Author: Remy Na | Article Views: 139
8920. The Difference between a Hosted Platform and an On-Premise Call Center Solution
February 03, 2008
When you are trying to decide between getting a hosted platform for your preferred call center solution, or an on-premise one, you may need to rely on a more structured set of parameters to determine just what exactly you are looking for in a call center software package and service. Some contact center managers choose a call center solution based just on the cost to their company – but that is not always the main determinant of what makes a good call center solution. You need the structured process of selection to come up with the appropriate call center solution for your needs. And to deter... (read more)
Author: Remy Na | Article Views: 145
8921. Contact Center Industry Terms As Defined By Promero
February 03, 2008
If you are a newcomer to the contact center industry, you may have heard of Promero and the key product they are marketing called the Oracle Contact Center Anywhere call center solution. But as a newcomer to this fusion of IT and call center functions, you need to know a little bit more about the terms industry mainstays seem to take for granted because they use them daily. When an agent is busy with so many calls from customers (called inbound or incoming calls), this may leave some customers frustrated because they cannot reach the agent fast enough to suit their needs. This results in the ... (read more)
Author: Remy Na | Article Views: 150
8922. An Introduction to the Predictive Dialer Call Center Technology
February 03, 2008
If you have ever done your research about the Oracle Contact Center Anywhere call center solution, you may have heard about the Predictive Dialer call center technology which is a key feature of this call center software package. What do we need to know about Predictive Dialer call center technology then? First of all, there are other contact center software out there which do use the predictive dialer technology too. Basically, a predictive dialer is used nowadays for various call center tasks such as collection of payments, confirming appointments, conducting surveys, and doing telemarketin... (read more)
Author: Remy Na | Article Views: 121
8923. 10 Benefits of Having a Virtual Call Center
February 03, 2008
A virtual call center is a call center that can function using the Internet as their infrastructure. A call center is a business that works by absorbing certain business functions of a corporation so that the client organization is free to concentrate on other business functions to stay competitive in its industry. Hence, all call centers need a call center solution that can help make the call center more productive and more profitable. One such virtual call center solution is the Oracle Contact Center Anywhere call center software which is now being offered by Promero (a Certified Partner of ... (read more)
Author: Remy Na | Article Views: 163
8924. Enjoy Seamless Connectivity with Philips VOIP0801B
February 03, 2008
Philips has come up with VOIP0801B phone that provides you with USB wired connectivity and Skype integration in it. So you can communicate with others without any hassles and in least time. The device comes with a feature calledClearVoice that lets you enjoy face-to-face communication with others. Besides this, you can easily control all Skype fuctions from your mobile phone itself. The phone lets you have access to the window of Skype. You can also scroll up & down the list of contacts and if you want you can have access to the voicemail as well. Not only this, the phone lets you make free ... (read more)
Author: Jack Daniel | Article Views: 283
8925. Sony Ericsson W880i: No Doubt Why It Became a Smart Phone
February 03, 2008
It was not long back ago, Sony Ericsson created a wave in the mobile phone market with its attractive and sophisticated handsets. This time, it is back with the latest W880i model that is all set to revolutionise the market. The new model with its attractive features is a real gift for the users if they are in search of a phone that could satisfy their ego to full extent. This model handset from Sony has a designed casing that makes it beautiful. Coming in a choice of two colours, namely a steel silver metallic casing and a flame black coloured casing, this handset has succeeded in grabbing th... (read more)
Author: Jack Daniel | Article Views: 157
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